Why On Hold Messages Matter in Spa & Wellness Centers

Picture this: A potential client calls your spa to ask about services or book an appointment.

The line is busy, or the receptionist is with another guest.

If they’re met with silence or a generic ringtone, they might hang up.

But with a calming, informative on hold message, they’re more likely to stay on the line, feel cared for, and trust that they’ve called the right place.

Spa & wellness centers often experience higher call volumes during peak hours, lunchtime, early evening, or weekends, when clients want to book massages, facials, or wellness consultations.

A great on hold message helps manage these moments by:

• • Reducing hang-ups
• • Answering FAQs instantly
• • Improving brand perception and credibility

Clients typically call to ask about your hours, services, special packages, or to make or reschedule appointments.

On hold messages for spa & wellness centers can efficiently deliver these details:

“Thank you for calling Serenity Day Spa. Our massage therapists are currently with clients, but we’ll be right with you. Did you know we now offer CBD oil enhancements with any massage? Ask us about our summer specials when we return to the line.”

The Secret Marketing Power of On Hold Messages

Think of your on hold message as a mini radio ad, except it plays only for people already interested in what you offer.

You’ve got a very warm lead on the line, so it’s the perfect opportunity to:

• • Share your latest promotions
• • Invite callers to follow you on social media
• • Mention your online booking options
• • Highlight seasonal services like winter hydration facials or detox treatments

Used wisely, this “downtime” becomes active marketing that nurtures the client relationship before they even speak to your team.

Popular Questions About On Hold Messages for Spa & Wellness Centers

How long should an on hold message be?

Your full message loop should run between 3 to 6 minutes and be broken into short, digestible segments. This keeps the content fresh and avoids repetition, especially if hold times vary.

How often should I change my on hold messages?

Ideally, update them quarterly. This lets you highlight seasonal specials, policy changes, and new treatments while keeping returning callers engaged.

Should I play more than one on hold telephone music song?

Yes! Rotating between two or three calming on hold telephone music prevents audio fatigue and enhances the client’s experience on hold.

Should I consider getting an on hold subscription?

Absolutely. Subscriptions ensure your messages stay current and consistent, plus, you’ll never have to scramble for last-minute updates during the holiday rush.

Examples of Effective On Hold Messages for Spa & Wellness Centers

Here are two quick examples you can use as inspiration:

Sample 1:

“Thanks for calling Tranquil Waters Spa, where relaxation meets results. While we’re helping other guests, we invite you to explore our online booking at tranquilwaterspa.com. Be sure to ask about our new monthly wellness membership when we return to the line!”

Sample 2:

“You’ve reached The Glow Room, where beauty and balance are our specialty. Our therapists are currently in session, but we’ll be with you shortly. Don’t forget,first-time clients receive 15% off any treatment. Press 1 to leave a message, or hang tight and we’ll answer your call soon!”

What to Include in Your On Hold Messages

Your on hold message should reflect your brand’s tone, gentle, welcoming, and informative. Include:

• • Your location and business hours
• • Overview of your services (massage, facials, acupuncture, etc.)
• • FAQs like accepted insurance, cancellation policies, or payment options
• • Promotions and seasonal packages
• • Directions to your website or online booking
• • Call-to-actions like “Follow us on Instagram for spa tips and flash sales!”

Best Music For Hold Genres for Spa & Wellness Centers

For spas and wellness centers, the right on hold telephone music sets the tone for a calm and comforting experience, even while callers are on hold.

We recommend ambient or instrumental spa music, soft nature-inspired sounds, or slow-tempo acoustic and piano melodies.

These styles help create a serene atmosphere that mirrors the in-person experience you offer.

It’s best to avoid upbeat pop or tracks with distracting vocals, as they can break the sense of relaxation.

Your on hold telephone music should feel soothing, polished, and fully aligned with your brand’s calming vibe.

On our website, we suggest choosing on hold telephone music from our Jazz Smooth, Classical, Chillout, or Easy Listening genres.

Each of these provides a warm, elegant sound that’s perfect for wellness environments and helps elevate the overall caller experience.

Also, always use licensed, royalty-free hold music.

Not only is it the legal way to go, but it ensures your audio is high-quality and uniquely yours.

Why a Human Voice Over is Essential

Let’s face it, AI-generated voices still lack the warmth, nuance, and trust-building tone that human voice actors naturally provide.

Especially in the spa & wellness industry, where empathy and connection matter, a real voice over delivers a far better experience.

Robotic tones simply can’t convey serenity.

Get a Custom On Hold Message for Your Business

Ready to elevate your spa’s phone experience?

At Amazing Voice, we offer professionally voiced, fully customized on hold messages for spa & wellness centers.

Choose from a variety of voices and royalty-free hold music tracks tailored to your brand.

We make the process simple, from scriptwriting to final delivery, so you can focus on what you do best: helping people feel their best.

Let us help your callers relax before they even arrive.

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